Frequently Asked Questions
Some of the questions we receive from our customers are
answered below. If you have other questions
please email them to info@SpecialPill.com.
How Do I Place An Order?
When you click on the medicine you
wish to obtain you will be taken to our partners website
where you will set up your account with your mailing
address and credit card information. You will answer an
online questionnaire to provide information relevant to
your medical condition. Once you complete the
questionnaire, you will see a confirmation page to
review your order. At this point, you will submit your
order for processing.
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What Happens Once I Submit My
Order?
A licensed physician will review the
information you have submitted and either approve or
decline your request. If approved, the physician will
write the prescription and send it to the pharmacy where
it will be filled and shipped to you. Your prescription
will include information explaining the usage, dose, and
precautionary information for your medication. You will
also receive contact information for the pharmacy in
case you have any questions after you receive your
medication.
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How Do I Track My Shipment?
Once your order has been
processed the company will E-mail you a
tracking number. It will take approximately 48 hours for
you to receive it, so do not be concerned if it is not
in your E-mail the very next day.
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When Will My Order Be Reviewed by
the Doctor?
Generally,
all orders placed before 3:00pm EST will be reviewed
by the physicians that same day. Any Order that
comes in after 3:00pm EST will be reviewed the next day.
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Can I Order Medications Without
Seeing A Doctor?
In most cases, yes. We
encourage regular doctor visits and examinations.
However, in some instances, in lieu of a physical
examination in a physician's office, the patient can
complete an online questionnaire and communicate with
one of our licensed physicians using our secure online
communication system. This process will never completely
replace traditional medicine, but under certain
circumstances, it does provide patients the ability to
receive treatment for a number of conditions that may
not require an additional physical exam. For example: If
you have recently had an in-office exam with a
physician, in many cases you do not need to see another
physical to receive a prescription for the medication
you need. You can simply ask for your medical history to
be reviewed by one of our licensed physicians. A
thorough review of your medical history is often
sufficient for one of our doctors to be able to approve
and write the prescription. If the prescribing physician
who is reviewing your questionnaire has a question about
anything, a customer care specialist will contact you
before determining whether or not to approve the
prescription. If the prescription is denied to you for
any reason you will not be billed anything and your
order will be cancelled.
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What happens during the physician's
review or consultation?
In this process, you
will be asked to complete a questionnaire detailing your
medical history and any current conditions or
medications that you maybe taking. These are the same
type of questions your physician would ask you if you
were making an in-office visit. You may be contacted by
the physician who reviews your medical history or by the
pharmacist filling your prescription if they need
further details prior to approving your request for
medication.
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What Are Your Privacy Policies,
What Is HIPAA and Are You HIPAA Compliant?
HIPPA are national standards to protect the
privacy of personal health information. Yes, all our partners are HIPAA
compliant.
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What Are Your Security
Policies?
Our
partners'
on-line ordering system uses the
latest in Secure Encryption Technology. All personal and
credit card information is submitted with the highest
level of security and precautions. Our partners' system
also has safeguards in place to protect against credit
card fraud. Individuals attempting the fraudulent use of
a credit card will be reported.
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How Does an Online Consultation
Work?
Online consultations are a new concept
in health care that utilize the Internet to improve
patient access to physician care. The patient does not
receive a traditional physical exam by the physician,
but rather completes an online questionnaire and
communicates with the physician using our secure online
communication tool. Although online consultations will
never take the place of traditional medicine, they do
provide a means for patients to receive treatment for a
limited number of conditions that, in certain
circumstances, may not require a physical exam.
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Is This Legal?
In developing this new Internet
medium for the delivery of health care services, all our
partners are committed to meeting and exceeding
current regulations.
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What Prescription Medications Do
You Dispense?
We only
offer medications that can be prescribed from online
consultations. No legitimate online medical company will
ever offer narcotics or addictive medications via the
Internet. The medications offered on our website do not
require a physical examination. A thorough review of
your medical history is sufficient.
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Are You Able to Ship Medication
Outside the USA?
Yes, our
partner Amerimedrx.com ship the products wordwide.
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Can I Return My Medication For A
Refund?
We are unable to accept returned
prescription medications due to Federal Law.
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Overview of the Order Process.
After
you place an order, your medical questionnaire will
be reviewed by Board Certified Physicians. This will
occur within one business day. If your order is
approved, the physician will write your prescription and
it will be filled by one of our licensed pharmacies. The
order will be shipped to you.
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Overview of the Billing
Process.
At the time you place your order
your credit card will be processed and we will obtain
authorization to bill your credit card for the amount of
the purchase. Nonetheless, you will not actually be
billed anything. If your order is denied by the doctor
for medical reasons you will pay nothing. Your credit
card authorization will be voided out of our system.
Your credit card will only be billed at the time you
sign for the order at your door.
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Propecia